1. We aim to fulfil your order within the next 48 hours after the day you have placed your order. We will confirm the date of dispatch in the Shipping Confirmation.

2. Delivery of products via standard shipping is dependent on local postal services and may take much longer to reach certain countries. Estimated maximum delivery times are shown in the FAQ section of our website and also available at the time of placing the order.

3. We will always dispatch products to you at the address you provided at the time you placed the order. If we need to contact you we will do so via the email address you provided at the time you placed your order. It is your responsibility to ensure you have provided the correct delivery address and email address.

4. We cannot be held liable for non-delivery due to an incorrect address being entered by you when placing your order.

5. Occassionally, technical problems may delay or prevent delivery of a purchased product. In those circumstances, your sole remedy will be either a replacement product or a refund, as determined by FORMULA HOME or the relevant third-party supplier as appropriate. Your statutory rights are not affected.

6. We will not be liable to you for failures, defects or delays in delivery caused by:

  • your provision of incorrect information;
  • your computer failing to meet the minimum technical requirements for the services;
  • your failure to comply with instructions for use of the services; or
  • an event which is outside of our reasonable control.